Wood Turning from Barleywood Ltd

Woodturning products from Barley Wood Ltd

Our Returns Policy

At Barley Wood Ltd we want you to be delighted every time you shop with us.
Occasionally though, we know you may want to return items, so below is our
returns policy.

For Standard off-the-shelf items

Our "no quibbles" guarantee means that if for any reason you are unhappy
with your purchase, you can return it to us in its original condition,
within 30 days, and we will issue a full refund for the price you paid for
the item.

For custom made items

For custom made items we will only accept returned goods if defective on receipt.

Defective items:

You can always return items if they are defective. Please see "To return an
item" below for details of how to return defective items to us.

Delivery charges, and other services:

If you are returning an item because of an error on our part or because it
is defective, we will be happy to refund the delivery charges incurred in
sending the item to you and your costs in returning it to us. Otherwise you
will be responsible for those charges and the costs of any other services
provided to you in connection with your purchase.

To return an item:

To return an item, please enclose a note giving the reason for the return,
wrap the package securely and send the package to the address below. In the
case of a defective product, please provide a full description of the fault
and return the defective item in its original box (if any), with all
accessories. Then send the package to
the address at the foot of this page

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Cancelling an item:

Under the United Kingdom's Distance Selling Regulations, you have the right
to cancel the contract for the purchase of any item within seven working
days of delivery. This applies to all our products.

To cancel this contract, please fill out the back of the delivery slip that
accompanies your items, giving the reason for the return as "Contract
cancellation". Please package the relevant item securely and send it to us
with the delivery slip so that we receive it within seven working days of
the date that the item was delivered to you.

For your protection

We recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the
goods to us unless we delivered the item to you in error or the item is
faulty. If we do not receive the item back from you with the delivery slip,
we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process, you will not be
able to cancel any contract you have with us for services carried out by us
(for example, postage and packing). As soon as we receive
notice of your cancellation of this order, we will refund the relevant part
of the purchase price for that item.